Refund policy

REFUND & RETURN POLICY

 

At SHADORA, your satisfaction is our top priority. We stand behind every product we sell.

 

RETURNS

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

 

To start a return, email us at support@shadora.co with your order number and reason for return. We will respond within 1-2 business days with return instructions.

 

REFUNDS

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5-7 business days back to your original payment method.

 

DAMAGED OR WRONG ITEMS

If your item arrived damaged or you received the wrong item, contact us immediately at support@shadora.co with a photo. We will send a free replacement or issue a full refund — no return required.

 

NON-RETURNABLE ITEMS

Sale items and gift cards are final sale and cannot be refunded.

 

QUESTIONS?

Email us at support@shadora.co — we are happy to help!